Voucher Management System
It is critical for prepaid service providers to ensure ease of availability of prepaid starter kits, calling cards or recharge vouchers at all times to maintain customer satisfaction in a competitive market environment. Stock-out situations of prepaid vouchers can lead to lost revenue and customer churn.
Estel’s VMS platform is highly secure, supports both physical and electronic vouchers, and integrates easily with operator’s existing prepaid IN or converged billing platform, with support for multiple billing platforms.
This robust and highly flexible platform can support millions of simultaneous voucher transactions and can also operate as a Common Voucher System for multiple prepaid services such as mobile, calling cards, Internet, DTH or IP TV with multiple values and denominations. The subscribers can either apply full recharge value to any one service, or spread the value across multiple services, with the system seamlessly managing the recharge.
The distribution of e-PINs through a large distribution channel and a merchant network can be efficiently and effectively managed using Estel’s e-Voucher platform.
Benefits to Service Providers
Efficient & Secure Inventory Management
The platform manages the financial inventory of prepaid stock in a highly efficient and secure manner.
Reduction in stock-out situations coupled with prevention of revenue leakages and fraud results in enhanced overall revenue and profit.
Faster Response to Market Dynamics
The system offers flexibility to quickly configure and launch new service packages required to take the lead in market or quickly respond to market needs based on competition moves and strategies.
Enhanced Customer Satisfaction & Reduced Churn
Ease of voucher availability and service continuity helps enhance customer satisfaction and reduces churn.