Estel offers a highly secure and robust Mobile Banking platform to the banking industry, which can be integrated with existing banking infrastructure, mobile networks, pre-paid / post paid billing systems & payment gateways. It enables a bank’s customers to access banking services securely and effortlessly using their mobile handset from anywhere, anytime, even while on the go.
Estel’s Mobile Banking application helps banks increase service penetration, enhance customer loyalty and stickiness, reduce cost of operations and increase revenue. With mobile banking, banks can empower its customers to securely access their bank accounts using their mobile phones to get information of their accounts like available balance, transactions summary etc. and also make transactions in real time. Mobile Banking facilitates banks to reach all potential customers, banked and unbanked across geographies in a very speedy and cost effective manner.
The customers using Mobile Banking also benefit immensely at they are empowered to:
- Get notifications and alerts related to their accounts
- Chequebook & Stop Payment requests
- Transfer funds between own accounts and to accounts of others
- Bill payments using funds in the bank account
- Withdrawal at ATMs without using debit cards
- Apply for loans and other service requests
- Any other service the banks want to enable
Benefits to banks
Increased Market Penetration
The Mobile Banking service helps banks penetrate new regions and geographies without having to invest in expensive infrastructure of bank branches and ATMs. The banks customers can manage many transactions from their mobile handsets without having to visit a bank branch or ATM except when they need to deposit or withdraw cash. Deposits and withdrawals via retail agents can also be automated and managed, by deploying the Estel Micro Banking module.
Enhanced Customer Loyalty
Availability of Mobile Banking enriches customer experience, convenience, engagement and interaction with the bank and improves service quality perception.
Increased Operational Efficiency
Mobile banking is a self service empowerment to the customers and thus reduces the dependency of bank’s staff to facilitate the services. The number of transactions managed by a Mobile Banking platform is many folds higher that what can be achieved through staff or ATM based delivery.
Quick and Easy Deployment
Our Mobile Banking solution offers seamless integration and provides quick, easy and secure deployment of different back-end hosts.